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| Agenda |
| 9:00 |
Registration |
| 9:20 |
Welcome Speech
Mr. Eric Lung
Chairman
itSMF Hong Kong Chapter |
| 9:30 |
Opening Speech
Mr. Daniel Lai, BBS, JP
Government Chief Information Officer
The Government of the HKSAR |
| 9:40 |
Challenges to IT with the era of ‘cloud’
Mr. Louis Yeung
Executive Manager, IT Operation Services
The Hong Kong Jockey Club |
| 10:10 |
The importance of implementing an IT Service Management Framework in an IT support department and the ITIL implementation journey at the University of Hong Kong
Mr. Geoffrey Dengate
Director, Information Technology Services
The University of Hong Kong |
| 10:40 |
Tea Break |
| 11:00 |
ISO 20000 accreditation of OGCIO data centres
Mr. Anthony Chiu
Senior Systems Manager
OGCIO |
| 11:30 |
Panel Discussion: IT Service Management in the CLOUD Era |
| 12:00 |
Lunch |
| 13:30 |
Next Generation Service Level Management-One Automation
Mr. Wesley Pullen
Vice President, ARA Technologies
UC4 Software |
| 14:00 |
What will happen to Cloud Computing without ITIL
Mr. Suen Hon Pia
Director
itSMF International Executive Board |
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| Breakout Session |
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| 14:30 |
Remedy in the Cloud
Mr. Mike Battersby,
Service Support Specialist Director, BMC Software Asia Pacific Pte. Ltd. |
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Transformation to the Cloud
Mr. Leslie Yeung, Head of Business, Technology Consulting,
Technology Services,
Hewlett Packard HKSAR Ltd. |
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| 15:00 |
Using System Center 2012 to enable Service Delivery and Automation
Mr. Lawrence Tse,
Datacenter and Private Cloud, Microsoft VTSP |
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IBM Cloud Adoption Patterns - Rethink IT, Reinvent Business
Mr. Alwyn Tse,
System and Network Management Specialist,
IBM Software Group,
IBM China/Hong Kong |
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| 15:50 |
Manage More with less at Lower Cost
Mr. John Paul Andrade, Business Development Manager ASIA, Mproof
Mr. Jason Nai, Software Technical Channel Manager, Hitachi Data Systems |
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How to get the most/ the best out of implementing Cloud computing and ITIL simultaneously
Dr. Julian Lo,
Consulting Director,
Integrated Global Solutions Ltd. |
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| 16:20 |
Standards makes IT works less tedious, yet more productive and to meet business challenge
Ms. Beata Tang
Head of Assessment Delivery Service and Training Business HK,
British Standards Institution |
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